Hi Team,

Okay, please proceed with that. It’s been quite a long time we’ve been discussing this issue, so I hope it can be fixed soon. Kindly update me as soon as possible.

Thank you for your support.

Best regards,
Sahith k

Hi support,

Admin Details
—————-
https://stg-emiratespridelive-cloneepp.kinsta.cloud/wp-admin

User : sahithk@cadvil.ae

Pass : ykx4aVrBX3M@QOiP3WkNVQ9k

FTP
—-
Host : 34.162.230.19
Port : 23099
User : emiratespridelive
pass : bTrk1GIxRFdAQ9Q
path : /www/emiratespridelive_452/public

Please check these details and update me.

Thanks

Hi,

Thanks for your updates. We will check the plugin and update you.

Thank you so much

Hi Support,

Any update?
let us know once you have any update.

Thanks
sahith K

Hi Team Notifima,

Thanks for your responses. I’d like to clarify why we don’t believe this issue is related to our email server:

When updating the English product stock, the email is triggered instantly — so the server is sending without delay.

The Arabic product stock is synced immediately by WPML (we can see the “In Stock” status on the frontend right away), but the Notify plugin does not trigger the email until we click the update button a second time.

If this was a server delay, the first update should also eventually send the email. But in our case, the first update never sends the Arabic email at all — only the second update does.

This shows the email server is working correctly. The actual issue seems to be that the Notify plugin does not catch the stock status change on translated WPML products when the original (English) product is updated.

Can you please confirm if the Notify plugin is fully compatible with WPML product stock synchronization?
If not, could your dev team provide a fix or snippet so the email is triggered for translated products as soon as the English stock status changes?

Thank you for your support.

Hi,
Oh okay thanks for the promt response. We will update the plugin and test again.
Then get back to you.

Best Regards,
Sahith K

Hi Support.
Okay thanks.

And I checked by translating all strings same like mainwebsite to all network subsites and checked. I noticed that once i manually go to arabic product and click on update button sent arabic product available email for subsites. So this should we need it automatic once we change status of english to instock.

And another thing I noticed that

Thank you for expressing interest in %product_title%. We will notify you via email once it is back in stock.

This string is translated in main website it will show once you subscribed in front end. But all other websites it still shows in english.

So that the subscribed email also sent as english instead of arabic . Also admin notification also in english from arabic subscribe only the maunal change status email is shows as arabic. So something related to translations may happening issue on autotrigger arabic email and the above translations.

So please have a look at to the subsites by making outofstock and try the same way you checked on main site So you can understand what is the issue.

Thanks for your support.

If you check and get a solution for this our overall issue will be solved.

Best Regards,
Sahith K

Oh okay but I tried everything . there is no any fatal error or something in the sites. So may be any strings or something not translated like mainwebsite cause this issue anyway we will recheck it properly and update you.