Translation issue with WPML

If a user subscribes to an English product and we change its stock status to “In Stock,” the email is sent correctly in English. The issue only occurs with the Arabic product — when a user subscribes to the Arabic version, the stock availability confirmation email should be sent in Arabic even if the stock status is updated from the English product.

the above is actually we needed.

Hope you are understading the problem.

And we are waiting for you with a solution for this.

Thanks

Hi I tried already with a registered users.
sahithkumarks7@gmail.com.
And I registered this user from the english https://stg-emiratespridelive-cloneepp.kinsta.cloud/my-account/ page.
So if i tried from arabic page I got arabic email.
But regarding stock available email is get as english version . That is our issue. Also I checked it as a logged in customer.

And another one is vishnusahith123@gmail.com. as registered from the https://stg-emiratespridelive-cloneepp.kinsta.cloud/my-account/?lang=ar
arabic page. and tried the same but stock avaialble email only sent it as english version we have facing same issue earlier not a fix.

it should sent arabic email once arabic product is instock. or if change from english product status. always in anycase it showing english version only for issue related to “Your Subscribed product on Emiratespride is available now” this email. all other tow email are showing proper arabic.

So please check from your side and let me know.

Regards,
Sahith K

Hi Support Team,

I hope you’re doing well.

I tested the scenario exactly as shown in your shared video. I set the default language of my test customer account to Arabic and subscribed to an out-of-stock product. When I updated the Arabic version of the product to “in stock,” I received the stock notification email in Arabic:

“المنتج الذي اشتركت فيه على Emiratespride متوفر الآن”

That part works correctly, as demonstrated.

However, the issue arises when updating the English version of the product. Since the products are synchronized through WPML, updating the English product stock status to “in stock” should also trigger the email notification—but it does not. In real usage, admins or store managers will typically update the product status from the English product, not the Arabic one. So the email should be triggered when the English version is updated as well.

Another important point: as you know, most customers register from the front-end using the My Account or Checkout pages. They are not created from the admin panel. Therefore, they don’t have a manually set default language in their WordPress user profile.

Customers might browse and place orders in either English or Arabic based on the selected site language. For example:

If they purchase or subscribe from the Arabic version of the site, they should receive Arabic emails.

If they use the English site, they should receive emails in English.

For guest users (non-logged-in customers), the email language should match the language they were using at the time of subscription.

WooCommerce handles all other transactional emails (order confirmations, etc.) correctly in this way—based on the selected language during the purchase—without requiring any manual language setting in the user account.

Therefore, our request is:
Please ensure that the stock availability email is triggered correctly regardless of which language version (English or Arabic) is updated, and the email is sent in the correct language based on the product page where the user subscribed—just like how WooCommerce handles order emails.

This is essential for a proper multilingual user experience, and this logic should be handled by the plugin or email trigger setup on your side.

Thank you for your understanding, and I look forward to your solution.

Best regards,
Sahith K