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Hello There,
Thank you for sharing the details.
Please allow us some time to review this, and we will keep you updated on any progress.
We truly appreciate your assistance and patience.
Regards,
Team NotifimaHi Sahith K,
Thank you for your cooperation.
Our team has reviewed the flow, and it appears that due to an issue with the triggered hook, the email for the translated product is being sent with a delay. Please rest assured, we are already in touch with the WPML team regarding this matter and will keep you updated on any progress.
We truly appreciate your understanding and continued support.Regards
Team NotifimaHi there, As mentioned earlier, we’ve been in touch with the WPML team regarding this matter. We’re still working with them to resolve the hook issue, and once a fix is implemented, we’ll be sure to keep you updated.
We truly appreciate your understanding and continued support.
Regards
Team NotifimaHi there, We’ve implemented a fix for the issue causing delays in email triggering. You can download the updated plugin from the link below and install it on your site to check: https://drive.google.com/file/d/1yCGneCJK1kI8-Rz_fJXHlEcbQog3MISM/view?usp=drive_link.
If you need any further assistance, please don’t hesitate to let us know.
Regards
Team NotifimaHi there,
I just wanted to follow up regarding the updated plugin we shared earlier to fix the delay in email triggering.
Have you had a chance to install it and check if the issue has been resolved on your end?Please let us know if everything is working fine or if you need any further assistance — we’ll be happy to help.
Regards
Team NotifimaHi Support. we checked it. So the product I subscribed from arabic page is finely sending emails.
But Once I make it instock that product no any email sending…
So tried from arabic page to update the product after that only the email sent it as arabic like : المنتج الذي اشتركت فيه على Emiratespride متوفر الآن
https://stg-emiratespridelive-cloneepp.kinsta.cloud/wp-admin/admin.php?page=wpml_plugin_log
you can check the email log here. So we need to sent the email once we change the atock from quick edit or just english product stock change will trigger email functionality.So your new updated plugin version is same like before no fix. So please check and fix it for me
Thanks
Hi There, This is quite unusual, as the flow works fine on our site. However, as the previously shared access to your staging site was not working, we were unable to verify the fixed plugin on your end.
Could you please share the updated admin and FTP access for your staging site? This will allow us to check the flow directly and update you accordingly.
We look forward to receiving the details from you.
Best regards,
Team NotifimaHi support,
Admin Details
—————-
https://stg-emiratespridelive-cloneepp.kinsta.cloud/wp-adminUser : sahithk@cadvil.ae
Pass : ykx4aVrBX3M@QOiP3WkNVQ9k
FTP
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Host : 34.162.230.19
Port : 23099
User : emiratespridelive
pass : bTrk1GIxRFdAQ9Q
path : /www/emiratespridelive_452/publicPlease check these details and update me.
Thanks
Hello, Thank you for sharing the updated access details.
We were able to successfully log in to your staging site. However, while trying to connect via FTP using the details provided, we encountered the following error:
Response: SSH-2.0-OpenSSH_9.6p1 Ubuntu-3ubuntu13.11
Error: Cannot establish FTP connection to an SFTP server. Please select the proper protocol.
Error: Critical error: Could not connect to serverKindly review the access details and share the correct ones so we can connect via FTP and proceed further.
We look forward to your response with the updated details.
Regards
Team NotifimaHi Support,
See please try to use the SFTP – SSH File Transfer Protocol (not FTP).
I think you are trying just FTP so that it shows this error. And also from my end I can connect it easily using the above method using Filezilla.
Please check and let me know.
ThanksHi there, Thank you for sharing the information. We are now able to connect to the SFTP successfully.
Our team is now looking into the issue on your site, and we’ll get back to you with an update soon.
Thank you once again for your cooperation.
Warm regards,
Team NotifimaHi There,
We’ve looked into the matter further, and it’s quite unusual that while the same plugin file works perfectly on our end, it isn’t functioning as expected on your site. Since this issue appears to be specific to your environment, it’s taking our team a bit more time than usual to identify the exact cause.
We truly appreciate your patience, cooperation, and continued support as we work to resolve this. Kindly allow us some additional time — we’ll keep you updated with any progress or findings as soon as possible.
Thank you once again for your understanding.
Warm regards,
Team Notifima
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